The classification of network faults is paramount to operators. It comprises prioritisation of alarms based on their impact on customers and services and escalating alarms to ensure Service Level Agreements are met.

Systems Mechanics provides very customisable out-of-the-box solutions to deal with these problems. The solutions are based on the CrossTalk™ Alarm Application Services and alarm classification products.

Key Features:

• Off the shelf application for Classification, Prioritisation and Grouping of alarms
• Enables Operators to define their own dedicated Operational policies for the management of alarms
• Increases the quality and efficiency of Operations fault handling processes
• Allows Operations staff to focus on high priority service impacting alarms
• Enables alarms to be processed in a uniform and consistent manner
• Greatly reduces time consuming manual procedures when handling alarms
• Delivers rapid business benefit and Return on Investment
• Low cost