Overview
ZenRCA™ is a Real Time Next Generation Service Assurance solution that brings clarity from complexity through correlation of all event types from multiple sources across your network.
Based on our patented Zen™ Proximity Correlation Technology, ZenRCA™ brings together fault, performance and customer experience data over time, to provide a 360 degree Next Generation Service Assurance solution.
The CrossTalk™ Mediation Framework provides the means to seamlessly integrate ZenRCA™ into your environment. A comprehensive library of interfaces are available off the shelf.
Key Features
- A Real time view of:
- Service outage or degradation
- Customers affected and how far you are from SLA breach
- The root cause of the problem
- Service performance compared to the expected norm
- Problem Prioritisation
- Visibility of system readiness to satisfy new and existing customers
- Major incident management, intelligent root cause
- Alarm storm suppression
- Massively scalable proven technology processes tens of thousands of events/data items per second
- Proximity correlation over extensive time periods, millions of active scenarios
- Seamless integration with OSS systems, network equipment and service platforms
Fast Track to Business Benefit
The unique design of Zen™ and CrossTalk™ means that no coding is required; everything can be achieved through simple dynamic configuration. No complicated analysis and development project is required; just rapid non intrusive deployment into your environment.
You can choose from a wide range of pre-configured Zen™ library correlation scenarios that are tried and tested in other customer environments, or implement new scenarios in a matter of days.
We also offer mediation interfaces for Zen™ and other vendor's management platforms in our CrossTalk™ mediation library.
Proven and Tangible
- Substantial return on investment year one €8m customer ratified ROI
- Revenue protection
- Faster restoration of revenue generating services
- Outage prediction - operators can intervene to prevent the outage
- SLA breach prediction - operators can intervene to prevent penalty payments and to improve customer experience
- Problem prioritisation - focus on VIP, Corporate customers and high revenue services
- Increased operations efficiency
- Improved customer relationship management - you know the problems that are affecting their service and the root cause of the problem
- Lower cost of customer support for services by shortening resolution cycle time
Flexibility
- Platform independent
- Deploys in weeks - easily integrates into your environment
- Enhances existing solutions: "Rip and Replace" is not necessary
- Quick implementations due to our Library authentication programme.
- Correlations that have been "Tried and Tested" in other live environments
- Short lead time to bring new services under management
- Different price models available to suit different budgets
Low Cost of Ownership
- No need for the expense or delay of a "Big Bang" approach - start small and expand incrementally
- Non IT professionals can configure new functionality
- Cost of change and upgrade is low thanks to our configuration driven architecture
- Small hardware footprint
- Greatly reduced maintenance costs
