Assuring the management of your network and services is crucial to customer satisfaction and profitability. Our wide range of products, within our CrossTalk™ and Zen™ product portfolios, enables you to put assurance first.

CrossTalk™ - for enhanced fault management

• Our rich set of products complements and adds to HP OpenView, HP TeMIP and EMC Smarts, with functionality including mediation, classification, automation, correlation, presentation and framework enhancements, to dedicated off the shelf alarm processing and correlation applications.
• Based on the highly configurable CrossTalk Mediation and Mapping Engine, CrossTalk™ provides solutions for:
  • mediation for other OSS, SNM, EM and NEs
  • normalisation, classification and enrichment of faults
  • escalation, prioritization and grouping of alarms
  • automation of alarm handling
• The architecture is based on plug-ins that can be invoked through configurable mapping rules defining the processing of faults.

Zen™ - for leading event correlation technology

• We were involved in the integration of Zen™ for a major European mobile operator and were so impressed we acquired the company. With Zen™, we have achieved a major leap forward in the marketplace.
• Zen™ complements CrossTalk, using ground-breaking 'Proximity Correlation' technology
• Zen™ enables us to deliver state-of-the-art network and service assurance management where sophisticated cross-domain correlation is required

With this powerful combination we can offer solutions, products and tools to telecoms customers that are unavailable elsewhere.