The CrossTalk™ product set provides a complete portfolio of products for network and service assurance, complementing and adding to well known products in the assurance area, such as IBM Tivoli NetCool OMNIbus, Zenulta Zen™, HP TeMIP, HP OpenView and EMC Smarts.

The portfolio is based on a structured architecture, consisting of a core foundation offering based on the CrossTalk Mediation and Mapping Engine that supports the following facilities

• Mediation Services to handle communication with network equipment and systems
• Alarm Event Mapping Services to enrich and augment alarms
• Mapping Extension Plug-Ins to extend the mapping operations available
• Automation of alarm handling through provision of a Perl environment to automatically launch scripts on alarm reception
• GUIs to support user configuration and control of the foundation capabilities
• Integration Services to provide communication with underlying products

A set of applications is provided which overlay on the foundation to extend the base capabilities to include high value solutions for

• Alarm/fault classification in accordance with Operations defined policies
• GIS visualisation of network alarms/faults in real time
• Semi automated alarm handling giving operators the capability to launch recovery scripts dependent on alarms received
• State Management for sophisticated control of out of service equipment that is generating alarms
• Alarm Escalation Management to flag when alarms have not been handled based on sophisticated escalation policies
• Alarm Logging Services to log and report on network alarms
• SNMP ReSynchronisation to recover from loss of communication with SNMP managed equipment
• Alarm Archive Viewer to view historical alarms

To provide communication with external equipment, the Mediation AM Toolkit supports the rapid development of TeMIP AMs, handling SNMP, ASCII and CORBA communication.

The Alarm History Player provides the capability to inject TeMIP historic alarms into a system for testing and training.