Working with TurkCell, Turkey's first and biggest GSM network provider

When our ground-breaking enterprise event correlation technology, "Proximity correlation", was launched in 2007, it was done so by a former Systems Mechanics partner. Spotting the synergies with our own product portfolio and skills, we have subsequently acquired that partner company.

Zen's launch customer was TurkCell, Turkey's first and biggest GSM network provider. TurkCell has 36 million customers. Working closely with TurkCell, we brought to the partnership specialist knowledge in telecoms network and service management along with the system integration expertise required for event correlation solutions for telecommunications providers.

TurkCell operates one of the largest single mobile networks in Europe with 32 million subscribers, and wanted to put into place a solution to optimise its network service performance. TurkCell's objective was to ensure its network operates consistently at full potential and delivers the best customer experience. The quick and effective monitoring of its voice and data network, and the management of performance data, was considered a vital part of the project.

Aware of TurkCell's challenge and recognising the gap in the market filled by Zen™ technology, Systems Mechanics proposed the Enterprise Event Correlation solution to TurkCell and set about integrating the solution into Turkcell's existing Network Management environment using its CrossTalk  OSS/J Foundation product. Systems Mechanics spent well over two years looking for a product to fill this gap, eventually discovered the Zen™ event correlation technology which is now part of the accepted solution within Systems Mechanics' product portfolio.

"We place great value on excellence in the products we provide to our customers, with the highest levels of performance and uninterrupted service. Our Zen™ Enterprise Event Correlation solution allows correlation scenarios to be defined through simple configuration, without the need for coding.

"Combined with the flexibility of our CrossTalk™ OSS/J Foundation this ensures a quick and successful delivery. The event product capability greatly simplified the implementation for both ourselves as the Systems Integrator and for the customer, in delivering the project goal of a 'time based event problem analysis' solution to enhance TurkCell customer experience."

"Turkcell chose the Zen™ technology as a vital part of its drive for excellence in network service management, as the only technology able to meet the network provider's need for time-based event problem analysis to deliver high quality uninterrupted services. In addition, SysMech's vision for their business future is to increase the focus of its business on its product range and the Zen™ product brings that vision a step closer."

Rob Green, Chief Executive Officer of Systems Mechanics